Privacy Policy
PetiPaper ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at petipaper.com or contact us for business purposes.
Data We Collect
We collect information that you voluntarily provide to us and data that is automatically gathered when you interact with our website. The type of data collected depends on how you engage with us.
Information You Provide
- Contact details -- name, email address, phone number, and company name submitted via inquiry or contact forms.
- Business information -- product specifications, order requirements, shipping addresses, and procurement details you share when requesting samples or quotes.
- Communications -- emails, messages, or correspondence you send to us directly.
Automatically Collected Data
- Log data -- IP address, browser type and version, operating system, referring URLs, and pages visited.
- Usage data -- pages viewed, time spent on pages, links clicked, and session duration.
- Device information -- device type, screen resolution, and general geographic region derived from IP address.
How We Use Your Information
We use the information we collect for legitimate business purposes. We do not sell your personal data to third parties. The primary uses are outlined below.
Respond to Enquiries
Process your sample requests, quotes, and general questions in a timely manner.
Order Fulfilment
Manage orders, arrange shipping, and provide production traceability documentation.
Improve Our Website
Analyse usage patterns to enhance site performance, content, and user experience.
Business Communications
Send product updates, new specification announcements, or relevant industry information to existing customers.
Legal Compliance
Meet applicable legal, regulatory, and export compliance obligations in relevant jurisdictions.
Fraud Prevention
Detect, investigate, and prevent fraudulent transactions and other illegal activities.
Third-Party Services
We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business. These parties are contractually obligated to keep your data confidential and use it only for the purposes we specify.
Analytics Providers
We use Google Analytics to understand website usage. Google may collect and process data according to their own privacy policy.
Google Privacy Policy →Email & Communication Services
Email correspondence may be processed through third-party email service providers. We use these services solely to manage business communications and do not use them for unsolicited marketing.
Logistics & Shipping Partners
To fulfil orders and ship samples, we share necessary contact and address information with freight forwarders and logistics providers. This data is used solely to complete your shipment.
Legal & Regulatory Disclosure
We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
We do not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes.
Your Rights
Depending on your location, you may have certain rights regarding the personal information we hold about you. We respect these rights and will respond to any legitimate request within a reasonable timeframe.
Right of Access
You may request a copy of the personal data we hold about you and information about how we process it.
Right to Rectification
You may ask us to correct inaccurate or incomplete personal data we hold about you.
Right to Erasure
You may request deletion of your personal data, subject to our legal obligations to retain certain records.
Right to Object
You may object to the processing of your personal data for direct marketing or where we rely on legitimate interests as our legal basis.
Right to Data Portability
Where applicable, you may request that we provide your data in a structured, machine-readable format for transfer to another service.
How to exercise your rights: To submit a request, please email us at [email protected] with the subject line "Privacy Request." We will respond within 30 days. We may need to verify your identity before processing your request.
Contact Information
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact us using the details below. We are committed to resolving any issues promptly and transparently.
PetiPaper Co., Ltd.
Linhai, Zhejiang, China
Response Times
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.